{"id":326,"date":"2025-07-07T18:56:13","date_gmt":"2025-07-07T18:56:13","guid":{"rendered":"https:\/\/devu01.testdevlink.net\/Upkeep\/?page_id=326"},"modified":"2025-08-22T21:43:53","modified_gmt":"2025-08-22T21:43:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/devu01.testdevlink.net\/Upkeep\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”ab_1″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” el_class=”ab11″ text_direction=”default”]\n

FAQ<\/h4>\n

Frequently Asked Questions<\/h2>\n[\/vc_column_text][image_with_animation image_url=”288″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” el_class=”leaf1″][image_with_animation image_url=”289″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” el_class=”leaf2″][image_with_animation image_url=”290″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” el_class=”leaf3″][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”ab_2″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” sticky_content=”true” sticky_content_functionality=”css” sticky_content_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” el_class=”ab12″ text_direction=”default”]\n

We Look Forward to
\nPartnering With You<\/h2>\n

We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don\u2019t see covered in our FAQ.[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” el_id=”inroww1″ css=”.vc_custom_1751917130739{background-image: url(https:\/\/devu01.testdevlink.net\/Upkeep\/wp-content\/uploads\/2025\/06\/column-Background.png?id=104) !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” el_class=”ab14″ text_direction=”default”]\n

Still Have Questions? Our
\nStaff Would be Happy to
\nAssist You.<\/h5>\n[\/vc_column_text][vc_raw_html css=””]JTNDYSUyMGhyZWYlM0QlMjJ0ZWwlM0ElMkIlMjAlMkIxJTIwJTI4MzEwJTI5JTIwMjY5JTIwMTQwMiUyMiUyMGlkJTNEJTIyYjElMjIlM0UlMEElM0NpJTIwY2xhc3MlM0QlMjJmYSUyMGZhLXBob25lJTIyJTIwYXJpYS1oaWRkZW4lM0QlMjJ0cnVlJTIyJTNFJTNDJTJGaSUzRSUwQSUzQ3NwYW4lMjBjbGFzcyUzRCUyMnRleHQlMjB0ZXh0MSUyMiUzRSUyQjElMjAlMjgzMTAlMjklMjAyNjklMjAxNDAyJTNDJTJGc3BhbiUzRSUwQSUzQ3NwYW4lMjBjbGFzcyUzRCUyMnRleHQlMjB0ZXh0MiUyMiUzRSUyQjElMjAlMjgzMTAlMjklMjAyNjklMjAxNDAyJTNDJTJGc3BhbiUzRSUwQSUzQyUyRmElM0U=[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][toggles style=”default” accordion=”true” accordion_starting_functionality=”default” border_radius=”none”][toggle color=”Extra-Color-2″ heading_tag=”default” heading_tag_functionality=”default” title=”What about my pets?”][vc_column_text css=”” el_class=”abt15″ text_direction=”default”]We love them, and we\u2019ll treat them like our own. Your special instructions are noted on our work order so the cleaning technician will know your wishes concerning your pets.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”default” heading_tag_functionality=”default” title=”Who does A&W Upkeep LLC hire to clean my home?”][vc_column_text css=”” el_class=”abt15″ text_direction=”default”]We only pick the best! Our cleaning technicians are experienced, trained, careful, reliable, and honest employees. We keep a close eye on our staff, and if they don\u2019t love their job and care deeply about their performance, they don\u2019t stick around. Our average employee tenure is three to six years, and some have celebrated 10 years of employment with us! We are proud of the culture we have built, and our employees are proud to be a part of our team. This sets us apart from the other cleaning companies around and our clients benefit from our unusually low turnover.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”default” heading_tag_functionality=”default” title=”Do I need to tip my cleaning technician?”][vc_column_text css=”” el_class=”abt15″ text_direction=”default”]It\u2019s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”default” heading_tag_functionality=”default” title=”What if my cleaning falls on a holiday?”][vc_column_text css=”” el_class=”abt15″ text_direction=”default”]We observe the following holidays:<\/p>\n

New Year\u2019s Day<\/p>\n

Memorial Day<\/p>\n

Independence Day<\/p>\n

Labor Day<\/p>\n

Thanksgiving Day<\/p>\n

Christmas Day<\/p>\n

If a routine cleaning falls on one of these holidays, we will contact you in advance to reschedule your cleaning. We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”default” heading_tag_functionality=”default” title=”Will the initial cleaning take longer?”][vc_column_text css=”” el_class=”abt15″ text_direction=”default”]Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home\u2019s unique needs.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”default” heading_tag_functionality=”default” title=”Do I need to be home while my house is being cleaned?”][vc_column_text css=”” el_class=”abt15″ text_direction=”default”]No, but it is certainly your preference. Most of our customers aren\u2019t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office.\u00a0(Click here on this link for the recommended lockbox).<\/a>[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”default” heading_tag_functionality=”default” title=”Will you send the same cleaning technician each time?”][vc_column_text css=”” el_class=”abt15″ text_direction=”default”]We make our best efforts to send the same cleaning techs each time. It\u2019s the most efficient but we do not guarantee it. We are managing both our staff and clients\u2019 needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”default” heading_tag_functionality=”default” title=”How do I pay for my cleaning service?”][vc_column_text css=”” el_class=”abt15″ text_direction=”default”]Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”ab_1″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default”…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-326","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/devu01.testdevlink.net\/Upkeep\/wp-json\/wp\/v2\/pages\/326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devu01.testdevlink.net\/Upkeep\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/devu01.testdevlink.net\/Upkeep\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/devu01.testdevlink.net\/Upkeep\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/devu01.testdevlink.net\/Upkeep\/wp-json\/wp\/v2\/comments?post=326"}],"version-history":[{"count":14,"href":"https:\/\/devu01.testdevlink.net\/Upkeep\/wp-json\/wp\/v2\/pages\/326\/revisions"}],"predecessor-version":[{"id":646,"href":"https:\/\/devu01.testdevlink.net\/Upkeep\/wp-json\/wp\/v2\/pages\/326\/revisions\/646"}],"wp:attachment":[{"href":"https:\/\/devu01.testdevlink.net\/Upkeep\/wp-json\/wp\/v2\/media?parent=326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}